How it works
From sign-up to a finished first week.
No sales calls. Here's what happens when you start, and what we keep doing after that.
Sign up online
We don't do sales calls. Everything you need to decide is on this site, and if anything isn't, ask us first. A real person answers.
- Pick your plan.
Choose Care or Systems, and 12 months or month to month. (Custom starts with a message, because we need to hear what you want built.)
- Sign up online.
You'll see exactly what's covered, accept the agreement and pay by bank transfer (ACH) or debit card with no fee, or by credit card (2.9% card fee where the law allows it).
- Tell us what you have.
A short welcome form asks what you use today and what's bothering you most.
- Your first week starts.
Your first week
- We gather what we need.
You share your logins through a password manager, never by email.
- We back up and scan first.
Before we touch anything, we take a full backup and scan for malware.
- We fix what needs fixing.
Problems get sorted before the move, so they don't come along with it.
- We move what you have, or set up new.
Moving your existing site and tools is free.
- Your care goes live.
Monitoring, backups, updates and security start running, and you get a short note on what we found and what we fixed.
On Systems and Custom, the AI agent and the build plan come after this, once the foundation is solid.
What we keep doing
Once you're set up, the routine work keeps happening in the background. We run the updates, take nightly encrypted backups and store them off-site, scan for malware daily, and check from outside every few minutes that your site is up. If it goes down, we hear about it right away.
You don't have to ask for any of this, and it doesn't use your included help.
Help from a real person
When you need a change, have a question or something looks wrong, send us a message however suits you: type it, record a voice note or send a quick screen recording of what you're seeing. A person who knows your setup reads it and gets it done. You don't have to learn the technical words first; show us what you see and tell us what you want.
We aim to reply within one business day. Our hours are 9 to 5 Central, Monday to Friday, except federal holidays. Urgent and after-hours work is billed separately.
Every plan includes help from a real person, and Systems includes more of it. If a request would go past what your plan includes, we tell you first and quote a fixed price for that job. Nothing extra starts without your yes.
“In just his first hour Dave highlighted a number of issues with the way we were going about things.”
Conor Brady, Owner, Dog's First AI, with a person checking every step
On Systems, we set up an AI agent for your business, connect it to your tools and keep it current as AI changes. It does the work you ask it to do, and a person checks every step. Nothing gets decided without someone looking at it first.
You pay for your own AI use, through your own subscription or account. That keeps the cost clear, and we set it up with you.
What we promise
- Everything we build is yours to keep, even if you leave. You're not locked in.
- You can cancel any time.
- If a security problem happens on our watch, we fix it.
On security
No one can honestly promise that a website will never be attacked, so we don't. What we can say is that your setup is watched, patched and backed up, and that we fix it if something happens on our watch.
Dave's excellent support saves time and focuses on long-term solutions. His services are worth the investment and come highly recommended.
Thea May Labrador, VA @ Rebel Love Media Ready when you are
Sign up online, or start with a question. Either way, a real person is on the other end.